Last updated January 15, 2025
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.
Personal Information:
• Name and email address
• Account credentials and authentication information
• Payment and billing information
• Communication preferences
• Usage Information:
• Device information and IP addresses
• Browser type and version
• Pages visited and time spent on our platform
• API usage and analytics data
2. How We Use Your Information
We use the information we collect to provide and improve the Services; secure and monitor the Services; process payments; communicate with you; comply with legal obligations; and detect, investigate, and prevent fraud and abuse.
Provide, maintain, personalize, and improve the Services
Process transactions, subscriptions, and support
Send technical notices, updates, and security alerts
Monitor and analyze usage; prevent fraud and abuse
Comply with legal obligations and enforce policies
3. Information Sharing and Disclosure
We do not sell your personal information. We share information with service providers (e.g., hosting, Auth0 for identity, Stripe for payments, analytics) under contracts that require appropriate safeguards. We also disclose information as required by law or to protect rights, safety, and the integrity of the Services.
With processors/subprocessors subject to confidentiality and security obligations
To comply with legal process or lawful requests
To protect rights, safety, or prevent fraud/abuse
In connection with a merger, acquisition, or asset transfer
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication mechanisms
Employee training on data protection
5. Data Retention
We retain data only as long as necessary for the purposes described above, to comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by data category and legal requirements.
6. Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing of your personal data; to data portability; and to withdraw consent where applicable. We will honor verifiable requests in accordance with applicable law.
EU/UK (GDPR/UK GDPR): rights of access, rectification, erasure, restriction, portability, objection
Brazil (LGPD): similar rights under LGPD; contact ANPD as applicable
US (CPRA/CCPA): rights to know, delete, correct, opt‑out of sale/share; limit use of sensitive PI
7. Cookies and Tracking Technologies
We use cookies/SDKs for authentication, analytics, and performance. Where required, we honor Global Privacy Control (GPC) and provide opt‑out/consent tools. You can control cookies via browser settings; disabling may affect functionality.
8. Third-Party Services
Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.
9. International Data Transfers
We may transfer personal data to countries outside your own. Where required, we use appropriate safeguards such as Standard Contractual Clauses (SCCs), the UK IDTA/Addendum, and other legally recognized mechanisms.
10. Children’s Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post updates with a new effective date and, where required, provide additional notice.
12. Contact Us
EU/UK residents may contact our privacy team at [email protected] to exercise rights. Brazil residents may contact us or the ANPD. California residents may use our Do Not Sell/Share mechanisms where required.